Privacy Policy

In accordance with Law 15/1999 on personal data and Law 34/2002 on the Information Society (LSSICE) we inform you that:

There are different ways for your personal or commercial data to pass into our file and therefore different purposes and uses of your data in the future, always with your consent:

Newsletter subscription: By registering on the web, you will be subscribed to our newsletters and the purpose will be to send you any type of information about Valentia Medical SL, (promotions, discounts, new products, offers, corporate information, ...), hereinafter GENERAL INFORMATION.

Contact or Consultation Form: If you give your consent before sending the query or contact form, your data will be part of our file in order to send you the requested information.

REGISTER: If you give your consent before sending the registration form as a user, your data will be part of our file and the purpose will be to identify you in future accesses through the assigned keys and send you GENERAL INFORMATION about Valentia Medical SL.

At any time you can contact info@valentiamedical.com, to rectify your preferences regarding the information to receive or the desire not to receive any type of information, or change your personal data, the address for sending the information,...

The unsubscription from receiving GENERAL INFORMATION or of any kind is always automatic from any communication received, from the user's private area, or by sending an email to info@valentiamedical.com. The subscription can always be made directly by inserting the email in the SUBSCRIPTION box or by sending an e-mail to info@valentiamedical.com.

E-mail to info@valentiamedical.com or by postal mail for changes in data, registrations or cancellations will require identification.

The enjoyment of the condition of REGISTERED USER will always require the inclusion of your data in our file, with the priority purpose of IDENTIFYING YOU by means of your personal access codes, the consent to receive GENERAL OR OTHER INFORMATION will be at your choice.

Therefore:

If you have registered and / or subscribed or have given your consent in any of the contact forms in: www.valentiamedical.com, Your data will become part of an automated file owned by Valentia Medical SL in order to identify you in the case of registration as a user, keep you informed in case of subscription and send you commercial information about Valentia Medical SL.In any case, and provided that you have given your consent to receive this type of information. You have the right to access this file for information, rectification or, where appropriate, cancellation of your data whenever you wish.

If your data has been collected for the use of an information service that does not require registration or subscription and you have not given your consent to receive future information on promotions and news from Valentia Medical SLthese will be eliminated once the query or information requested has been resolved, that is, they will not be saved in our Database.

FORMS PRIVACY

Responsable: Valentia Medical SL, CIF/NIF: Polig. Ind. Mas del Jutge, Carrer Font del Xorro, 13 C, 46900, Torrent, España,The purpose of the data processing for which you give your consent will be to offer you promotions, offers and periodically send you commercial information that may be of interest to you. The data provided will be kept as long as you do not request the cessation of the activity and will not be transferred to third parties, except legal obligation. You have the right to access, rectify or request its deletion when the data is no longer necessary for the purposes that were collected in the terms provided in the Law, which may be exercised by writing to the person responsible for them at the e-mailinfo@valentiamedical.com, as well as other rights. You can consult additional information in our privacy policy.

Payment will be made at the end of the purchase process and will be an essential condition for its formalization. In any case, the choice of the means of payment is made during the purchase process on the corresponding screen.

PAYMENT METHODS

  • Payment by credit or debit card.Through the secure SSL connection, it connects with Redsys, so that the bank details are transmitted directly and securely, so that VALENTIA MEDICAL SL does not have access to them or store them.

  • Payment by bank transfer. Payment by bank transfer We provide you with the account information for it in the drop-down menu. If you choose this payment method, you must take into account that the order is sent when the payment is confirmed by the bank, normally within 24/48 hours.


The Secure Electronic Commerce system is based on the card issuer (bank or savings bank) identifying the cardholder before authorizing payment online. VALENTIA MEDICAL SL has a debit or credit card payment system with Redsys so, once you have selected the product to buy and entered your card number, a Redsys window opens that communicates with your Bank or issuer of payment cards that ask for your identification.


Your card details and password are protected by this security system from the moment they are entered.


Minimum age

valentiamedical.com reserves the right not to send the product to children under 18 years of age. Minors may not purchase any product from this store online. Valentia Medical S.L. informs the user that the processing of all personal data is carried out in accordance with the provisions of Organic Law 15/1999, of December 13, on Data Protection and with Royal Decree 1720/2007, of December 21 , which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data.

SHIPPING & RETURNS

Shipping and / or management costs are not included in the price and will be shown to the Customer before finalizing their purchase, depending on the shipping address of each order and the transport provider freely chosen by the Customer.

As for the shipping method you select, delivery times are established by the transport operators with whom we work, which are from 24 to 72 hours. These deadlines are computed on working days -from Monday to Friday- since VALENTIA MEDICAL SL does not carry out expeditions on holidays, Saturdays, or Sundays. The indicated delivery times are indicative and deliveries will be made by the agencies throughout the day.

Orders will be delivered via GLS. The exact amount of the transport will appear detailed before finalizing the order.

SHIPPING TO PENINSULA

Albacete:

For orders from 0,01 € to 17,00 € shipping costs will be 3,19 € + I.V.A.

Free shipping costs from 17,00€

Alicante, Castellón, Cuenca, Murcia, Teruel y Valencia:

For orders from 0,01 € a 17,00 € shipping costs will be 3,79 € + I.V.A.

Free shipping costs from 17,00€

Rest of Spain peninsula:

For orders from 0,01 € a 17,00 € shipping costs will be 4,62 € + I.V.A.

Free shipping costs from 17,00€

SHIPPING TO BALEARES

For orders from 0,01 € a 200,00 € shipping costs will be 16,66 € + I.V.A.

Free shipping costs from 200,00€

SHIPPING TO FRANCE

shipping costs will be 50,00 € + I.V.A.

SHIPPING TO THE REST OF EUROPE

For orders from 0,01 € a 200,00 € shipping costs will be 50,00 € + I.V.A.

For orders over 200,00€ shipping costs will be 75,00 € + I.V.A.


VALENTIA MEDICAL SL is not responsible for any delay caused by transportation by:

  • Incorrect or incomplete address.
  • Do not indicate a contact phone number.
  • Carrier strikes.
  • Adverse weather conditions.
  • Health Alarm or Alert States.


If the Client does not notice external breakages in the package when it is received, but when opening it, he observes damage caused by transport, he must notify the transport company within 24 hours to record and contact VALENTIA MEDICAL. Otherwise, it will be understood that the Product has been accepted in accordance.


Once this period has passed, the transport company considers that the material sent is in perfect condition and is not responsible for any damage.


The Client will not be able to modify an order once it has been confirmed and paid.


The return and new shipping costs will not be assumed by VALENTIA MEDICAL, S.L.

If the Client cancels a confirmed order when it has already left the VALENTIA MEDICAL facilities towards the destination, or does not accept the package upon arrival, VALENTIA MEDICAL SL may demand payment of the transport costs caused by the cancellation.


All returns of products that meet the following requirements will be accepted:

  • Products must keep intact its original seal. The return of the product without the seal will not be accepted, unless it is due to defects of origin, in which case the exchange will be made for other equal ones.
  • The customer will be responsible for the shipping costs in case of return, which must be paid directly to the transport company at the time of collection.
  • The item to be returned must be properly packaged for its return.


They will be causes of return:

  • That the product does not comply with the characteristics of the data sheet shown on our website. In this case, the amount of the product will be reimbursed except for shipping costs. This refund will be made to the means of payment used by the client by refund.
  • That the product comes from defective origin. In this case, the exchange will be made for an equal one once the product to be returned has been received. VALENTIA MEDICAL, S.L. will take care of the return and forwarding costs.

RIGHT OF WITHDRAWAL

The consumer and / or user will have a period of 14 calendar days counted from the date of receipt of the product to return it without incurring any cost except shipping costs that will be assumed by the consumer and / or Username. In any case, the product must be returned in its product box and in perfect condition.

Returns will not be accepted after 14 calendar days from the receipt of the order.

Previously, the client must indicate his intention by email addressed to info@valentiamedical.com, indicating in the Subject field: "Return", where we will indicate the procedure to follow. You can use the model withdrawal form that you can obtain at the following link (right of withdrawal form) although its use is not mandatory. Complete and resend this form only if you wish to exercise your right of withdrawal in relation to the contract or by post or email.

Procedure:

To exercise their right of withdrawal, the consumer and / or user has a period of 14 calendar days. To do this, he will fill in the form established for this purpose in the "customer service" section or else make another type of unequivocal statement in which he indicates his decision to withdraw from the sale contract.

You can contact us through the following means:

  • Email: info@valentiamedical.com

Your communication must contain the following information:

  • Your identification data: full name and address
  • Order number: which appears on the invoice that has been sent to you together with the purchased good
  • Description of the good acquired
  • Your willingness to withdraw from the contract of sale
  • Communication date.

If you send your request by non-electronic means (for example, postal mail) it must be signed.

From the date on which you notify us of your decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return the purchased good in perfect condition together with a copy of the purchase invoice and original certificate of authenticity. We insist on the customer's responsibility to return the packaging or box of the product in perfect condition: Under no circumstances should the customer seal and send the box without protection, bag, or other element that covers it.

valentiamedical.com will communicate without delay to the consumer and / or user by email the acknowledgment of receipt of said withdrawal, with the shipping instructions by the consumer and / or user. Once the product or the consumer and / or user has received reliable proof of the return of the good, valentiamedical.com will deliver without undue delay the sums delivered by the consumer and / or user.

The refund of the money will be made in the same way in which the order was paid.

Conditions of Access and Use

The conditions of access to the web are subject to the legal provisions in force at all times as well as to the principles of good faith and lawful use by the User, expressly and exhaustively prohibiting any type of action that could be detrimental or prejudicial to our online or third-party store.

The website does not require prior subscription for simple navigation, access or use of the service in question. On the contrary, for access to certain content and services, prior subscription and corresponding registration as a User will be required (hereinafter Registered User).

User register

User Registration The User agrees to select, use and keep their username or "login" and their password.